terms & conditions

General
By accessing and using this site you (the customer or user) agree to be bound by all of the terms and conditions of this site. You also agree to the terms of our Privacy Policy. If you don’t agree with these terms then unfortunately you cannot use this site.

Acknowledgement & Acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at sally@facemattersskincare.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Inspection
You should inspect the merchandise upon receipt and check that everything is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected. If you are not at home when your parcel arrives, the postman should leave written information regarding where and when you should collect your parcel. Please be aware: these slips of confirmation are usually reported as being discarded as junk mail. If you do not collect your parcel within the post office’s specified timeframe (usually 7-14 days), the parcel will be returned to us and you will need to arrange for a new delivery. You will have to pay the postage costs incurred in resending the parcel.

Payments
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Face Matters we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Legally binding contract
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Reselling
All products you purchase are for your own personal use. You cannot resell them (but you can give them away as gifts). If you are a retailer, salon owner or beauty therapist and are interested in selling our products, please email us sally@facemattersskincare.com.

Information you provide
You agree to provide us with true & accurate information about yourself. It is your responsibility to update this information in the My Account section of the site. If you provide us with fraudulent or incorrect information, we reserve the right to close your account without prior notification to yourself.
Access to the My Account section of the Website is restricted to registered users only.

Copyright
We have worked hard to come up with the brand name, strapline, product names, logo, overall design, website, photos and we reserve the right to protect this identity. As such all content (whether it be text, graphics, photographs, logos, general design etc) are owned by Face Matters Skincare and is the exclusive property of us and our licensors.
No part of this site (or source HTML code) or its contents can be replicated, copied, transferred or adapted without prior written consent.

Prices
All prices include VAT.

Delivery
We endeavour to process all orders within 48 hours of receipt, however, sometimes this just isn’t possible – if this is the case, we will send you an email to let you know when your order has been dispatched. The delivery times stated are estimates only and we cannot be held responsible for any delay caused by the delivery company.

Complaints
We strive to provide you with the very best levels of service, to use the highest quality raw materials and to deliver products that you love using. If however you are not entirely satisfied and would like to make a complaint please email us at sally@facemattersskincare.com and we will do our best to resolve your issue.

Accuracy of Information
All the information and contents of the site are provided to you in good faith and as far as we are aware, the information is accurate. However, we do not accept responsibility for any use or misuse of the information or products that result in damage to either you or your property. It is your responsibility to check the suitability or accuracy of the information, products or services. From time to time we may have to make changes to some of the products and we will do our best to ensure that all information that appears on the Site is correct but we cannot be held responsible or liable if any of the information is out of date or inaccurate. We also reserve the right to make any changes to these terms and conditions without giving you notice of these changes and you agree to any updates to these.

Customer Reviews
If our website offers customers the chance to leave reviews then you are responsible for such content that you publish, upload, display (and variations thereafter) and we accept no responsibility concerning these. We do not guarantee the suitability, legality, accuracy and correctness of such posts and as such, we retain the right to amend, delete or comment if the content is unlawful, discriminatory, defamatory, incorrect, fraudulent, SPAM, harmful or with intent to antagonise. You agree to indemnify us, our officers, employees or licensors in respect of any loss that we or they may suffer as a result, directly or indirectly, of any breach by you of any provision of this section.

Links
Any site that links to or from www.facemattersskincare.com is not necessarily endorsed by us. We are also not responsible for the content on these sites. There may be occasions where we are not happy to link with a site and may ask for the link to be removed. If we make such a request to you, you agree to remove the link within two business days of receiving this request.

Law
Face Matters Ltd and Face Matters Skincare are registered in the UK and are in the jurisdiction, governed by and subject to UK law only.

Contact us
You can contact the team about any of the above terms and conditions via:
Email: sally@facemattersskincare.com

Letter: Face Matters, Station Mill, Station Road, Alresford, Hampshire, UK SO24 9JQ

privacy policy & cookies

This data protection and privacy policy sets out how Face Matters uses and protects any information that you give Face Matters when you use this website.

Face Matters is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Face Matters will regularly review this policy to ensure it remains current within regulatory guidelines and therefore the information on this page may change. You should check this page from time to time to ensure that you are happy with any changes.

Visitors to our website
When someone visits www.facemattersskincare.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

What we collect
We may collect the following information:
· Name and payment details
· Contact information including email address
· Demographic information such as postcode, preferences and interests
· Other information relevant to customer surveys and/or offers

How we collect your data
Your identifiable information held by us will have been gathered as information already in the public domain and classed as ‘open source’, or provided by you as a result of an enquiry through our website, a direct purchase, directly by email, social media message, telephone or by you having provided your details at a market or event, networking event or chance meeting.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· To process your order and obtain payment
· Internal record keeping
· We may use the information to improve our products and services
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Face Matters uses a third party service, to help maintain the security and performance of our website.

E-newsletter
We use a third party provider, Omnisend, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy notice.

How we use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
· Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
· If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sally@facemattersskincare.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

Right of removal
At any time, you have the right to request removal of your data from our records. If making a request for your data to be removed, you should do so by email stating which piece(s) of data you wish to be removed (you do not have to say why). You should accept that if this is the only data we hold and therefore the only method of contacting you in relation to your purchase or enquiry, removal of the data (if there is no substitute) may make your purchase or enquiry untenable and could result in a cancellation in accordance with the terms and conditions of Face Matters Skincare.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.